Legal
Privacy Policy
Effective date: 11 November 2026
WellnessOS keeps your family’s health records in one place. We use that information only to run the app for you and the people you choose to share with. We do not sell it, and we do not use it for advertising.
This policy explains what the WellnessOS app and its services collect, how we use it, who we share it with, and the choices you have. By using WellnessOS you agree to this policy. “We”, “us” and “WellnessOS” mean the company that provides the app, named in section 8.
1. Information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account | Your name, email address, and when you accepted our terms and chose your AI reading setting | You, when you sign up |
| Sign in with Apple or Google | An account identifier and the email address the provider shares with us | Apple or Google, if you choose that option |
| Profiles | Name, relationship, date of birth, photo and notes for you and each person you add | You |
| Health profile | Gender, blood group, allergies, conditions and current medicines | You |
| Health records | Prescriptions, lab reports and values, medicines and schedules, conditions, and doctors’ details | You, or AI reading of a record you add (section 2) |
| Files and voice notes | Photos and scans of records, PDFs and images you upload, and voice notes you record | You, using your camera, files or microphone |
| Sharing | The email address of each person you invite, the profiles you share with them, and their access level | You and the people you invite |
| Security | Sign-in sessions and one-time sign-in codes | Created when you use the app |
What we do not collect. There are no passwords, and no advertising, analytics or tracking tools in the app. We do not collect your location, contacts or browsing activity.
On your phone. The app keeps a copy of your records and files on your phone so it works without a connection. Sign-in tokens are kept in your phone’s secure storage. Medicine reminders, and the doses you mark as taken, stay on your phone.
2. How we use your information
- Create and secure your account, and sign you in with an emailed code, Apple or Google.
- Store your records and keep them in sync across your phones and the phones of people you share with.
- Send sign-in codes and sharing invitations by email.
- Read the records you add with AI, if you allow it (below).
- Check medicine names that were read against a list of known medicines, so the app can suggest corrections.
- Keep the service safe and meet our legal obligations.
We do not sell your information, use it for advertising, or use your health records to train AI models.
3. Sharing with family and carers
Each profile belongs to the account that created it. Only the people you invite can see it.
- Per person. You share one profile at a time, not your whole account.
- Access levels. For each person you invite you choose whether they can see records, also add them, or also manage them.
- Invitations. An invitation works once and expires after 7 days. The person must accept it and sign in before they see anything.
- Changing or ending access. You can change someone’s access or remove them at any time. Anyone can leave a profile shared with them.
Be careful who you invite. People you share with can see sensitive health information and can take screenshots or share files outside the app.
4. Service providers
We share information only with providers that help us run WellnessOS, and only what each needs. They process it on our behalf and may not use it for their own purposes.
| Provider | What they do | What they receive |
|---|---|---|
| Cloudflare | Stores your photos, documents and voice notes; hosts this website | Your uploaded files |
| Server and database hosting | Runs our servers and stores your account and records | Your account and records |
| Google (Gemini) | Reads records with AI, only if AI reading is on | Page images and voice notes you add |
| Email delivery provider | Sends sign-in codes and invitations | Your email address and the message |
| Apple and Google sign-in | Confirm your identity if you choose that option | A sign-in request from the app |
We may also disclose information if the law requires it, to protect someone’s safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
5. Security and how long we keep information
- Information is encrypted in transit between the app and our servers.
- Sign-in tokens and one-time codes are stored only as one-way hashes.
- Files are kept in private storage and reached only through short-lived links.
- Access to each profile is checked by our servers for every request, not only by the app.
| Information | How long we keep it |
|---|---|
| Account, profiles, records and files | Until you delete them or your account |
| Expired or signed-out sessions | 30 days |
| Invitations that were not accepted | 30 days after they expire or are cancelled |
No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.
6. Your choices and rights
- See and correct your profiles and records at any time.
- Export a record or a health summary as a PDF, for example for a doctor.
- AI reading on or off in Settings.
- Sharing: invite, change or remove people.
- Delete any record, file or profile you manage, or your whole account (see Delete your account).
Depending on where you live, you may also have the right to request a copy of your information, to object to or restrict how we use it, or to complain to a data protection authority. Contact us to make a request; we may need to confirm your identity first.
7. Other things to know
Children. Parents and guardians can keep records for their children. Children should not create their own account. If you believe a child has done so, contact us and we will delete it.
International transfers. Our providers may process information in other countries, including the United States. Where the law requires it, we use appropriate safeguards.
Changes. We will post any new version here and change the effective date. If a change is significant, we will also tell you in the app or by email.
8. Contact us
Email support@getwellnessos.com. WellnessOS is provided by SprintX Private Limited, 51 L, Phase 2 Johar Town, Lahore 54000, Pakistan, which is responsible for your information under this policy.